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Fresh cutover call
transcripts/18_2025-12-11_fresh-cutover-call.txt
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1*** SYNTHETIC DATA. This transcript is entirely fictional. Acme Org, Meridian
2*** Consulting and every person named are invented. Any resemblance to a real
3*** organisation or individual is coincidental. Generated for the RELEX challenge
4*** track, AaltoAI Hackathon 2026.
6Meeting: Fresh cutover call
7Customer: Acme Org (Grocery Retail, EMEA)
8Date: 2025-12-11
9Phase: Implementation
10Attendees: Ana Duarte (RELEX), Nadia Haddad (RELEX), Kwame Boateng (RELEX), Priya Nair (Acme), Sofia Almeida (Acme), Lena Fischer (Acme)
12Ana Duarte
130:100:10
14AD
15Ana Duarte 10 seconds
16Monday is fresh golive. Same format as February, yes or no against...
17Ana Duarte 19 seconds
18each item.
19Lena Fischer
200:230:23
21LF
22Lena Fischer 23 seconds
23Go.
24Nadia Haddad
250:270:27
26NH
27Nadia Haddad 27 seconds
28Yeah, yeah.
29Ana Duarte
300:310:31
31AD
32Ana Duarte 31 seconds
33Configuration. Nadia.
34Nadia Haddad
350:380:38
36NH
37Nadia Haddad 38 seconds
38Okay, yeah.
39Unknown Speaker
400:410:41
41US
42Unknown Speaker 41 seconds
43Yes for produce, so dairy and chilled ready meals. Bakery Bakery is out of scope.
44Ana Duarte
450:500:50
46AD
47Ana Duarte 50 seconds
48Shelf life logic.
49Nadia Haddad
500:570:57
51NH
52Nadia Haddad 57 seconds
53Yes, with the caveat everyone in this room knows. It runs on the approximation. Total shell life minus average days
54Nadia Haddad 1 minute 6 seconds
55Can you hear me?
56Nadia Haddad 1 minute 9 seconds
57in warehouse by article group. It
58Nadia Haddad 1 minute 13 seconds
59is not remaining life. On fast movers it will be close. On slow,
60Kwame Boateng
611:201:20
62KB
63Kwame Boateng 1 minute 20 seconds
64Right.
65Nadia Haddad
661:221:22
67NH
68Nadia Haddad 1 minute 22 seconds
69movers it will assume the stock is fresher than
70Unknown Speaker
711:281:28
72US
73Unknown Speaker 1 minute 28 seconds
74it is.
75Sofia Almeida
761:331:33
77SA
78Sofia Almeida 1 minute 33 seconds
79How much fresher?
80Lena Fischer
811:381:38
82LF
83Lena Fischer 1 minute 38 seconds
84Yeah.
85Nadia Haddad
861:401:40
87NH
88Nadia Haddad 1 minute 40 seconds
89On the slowest tenth,
90Nadia Haddad 1 minute 44 seconds
91possibly two days optimistic.
92Priya Nair
931:471:47
94PN
95Priya Nair 1 minute 47 seconds
96Yeah.
97Sofia Almeida
981:481:48
99SA
100Sofia Almeida 1 minute 48 seconds
101Yeah so, two days on a five day product is.
102Nadia Haddad
1031:561:56
104NH
105Nadia Haddad 1 minute 56 seconds
106No, it is not.
107Sofia Almeida
1082:002:00
109SA
110Sofia Almeida 2 minutes
111And there is nothing better available.
112Nadia Haddad
1132:072:07
114NH
115Nadia Haddad 2 minutes 7 seconds
116Not without the warehouse data, which was first asked for in
117Sofia Almeida
1182:142:14
119SA
120Sofia Almeida 2 minutes 14 seconds
121Yeah, yeah.
122Nadia Haddad
1232:162:16
124NH
125Nadia Haddad 2 minutes 16 seconds
126April 2024.
127Sofia Almeida
1282:212:21
129SA
130Sofia Almeida 2 minutes 21 seconds
131Then I will watch the slow lines I mean...
132Lena Fischer
1332:292:29
134LF
135Lena Fischer 2 minutes 29 seconds
136Okay, yeah.
137Sofia Almeida
1382:302:30
139SA
140Sofia Almeida 2 minutes 30 seconds
141is what I do now, so it...
142Sofia Almeida 2 minutes 35 seconds
143is not not worse.
144Priya Nair
1452:392:39
146PN
147Priya Nair 2 minutes 39 seconds
148Mm.
149Ana Duarte
1502:422:42
151AD
152Ana Duarte 2 minutes 42 seconds
153Sofia, can I ask you to log the,
154Ana Duarte 2 minutes 47 seconds
155overrides rather than just making them? If we have
156Ana Duarte 2 minutes 54 seconds
157your overrides we can improve the model. If you fix it silently we learn
158Ana Duarte 3 minutes 1 second
159nothing.
160Sofia Almeida
1613:073:07
162SA
163Sofia Almeida 3 minutes 7 seconds
164yeah I can log them.
165Sofia Almeida 3 minutes 13 seconds
166Sorry, go ahead.
167Sofia Almeida 3 minutes 15 seconds
168It is more work.
169Ana Duarte
1703:213:21
171AD
172Ana Duarte 3 minutes 21 seconds
173I know.
174Priya Nair
1753:283:28
176PN
177Priya Nair 3 minutes 28 seconds
178Understood.
179Sofia Almeida
1803:323:32
181SA
182Sofia Almeida 3 minutes 32 seconds
183I will do it for six
184Sofia Almeida 3 minutes 39 seconds
185weeks weeks and
186Ana Duarte
1873:443:44
188AD
189Ana Duarte 3 minutes 44 seconds
190Fair enough.
191Sofia Almeida
1923:453:45
193SA
194Sofia Almeida 3 minutes 45 seconds
195then tell you whether I am still doing it.
196Ana Duarte
1973:523:52
198AD
199Ana Duarte 3 minutes 52 seconds
200Okay, yeah.
201Ana Duarte
2023:563:56
203AD
204Ana Duarte 3 minutes 56 seconds
205That is fair. Data, Kwame.
206Kwame Boateng
2074:014:01
208KB
209Kwame Boateng 4 minutes 1 second
210Fresh master data is loaded. The
211Nadia Haddad
2124:064:06
213NH
214Nadia Haddad 4 minutes 6 seconds
215Mm, okay.
216Kwame Boateng
2174:084:08
218KB
219Kwame Boateng 4 minutes 8 seconds
220Let me scroll down.
221Kwame Boateng 4 minutes 19 seconds
222shelf life field is populated on sixty-one
223Lena Fischer
2244:244:24
225LF
226Lena Fischer 4 minutes 24 seconds
227Exactly.
228Kwame Boateng
2294:284:28
230KB
231Kwame Boateng 4 minutes 28 seconds
232percent for the three categories in scope, up from forty-eight, because Priya's team did pass in October.
233Priya Nair
2344:374:37
235PN
236Priya Nair 4 minutes 37 seconds
237We did what if you...
238Kwame Boateng
2394:444:44
240KB
241Kwame Boateng 4 minutes 44 seconds
242It helped.
243Ana Duarte
2444:514:51
245AD
246Ana Duarte 4 minutes 51 seconds
247Feeds.
248Kwame Boateng
2494:544:54
250KB
251Kwame Boateng 4 minutes 54 seconds
252I mean, kind of like DC-1
253Kwame Boateng 4 minutes 57 seconds
254Can you hear me?
255Kwame Boateng 5 minutes 2 seconds
256yes. DC-2 yes with the,
257Sofia Almeida
2585:095:09
259SA
260Sofia Almeida 5 minutes 9 seconds
261Mm, okay.
262Kwame Boateng
2635:125:12
264KB
265Kwame Boateng 5 minutes 12 seconds
266standing caveat. Since we added the file size,
267Unknown Speaker
2685:185:18
269US
270Unknown Speaker 5 minutes 18 seconds
271Okay, yeah.
272Kwame Boateng
2735:205:20
274KB
275Kwame Boateng 5 minutes 20 seconds
276check in March there have been no silent,
277Ana Duarte
2785:245:24
279AD
280Ana Duarte 5 minutes 24 seconds
281Okay.
282Kwame Boateng
2835:285:28
284KB
285Kwame Boateng 5 minutes 28 seconds
286failures, only loud ones. Four loud ones since March.
287Lena Fischer
2885:355:35
289LF
290Lena Fischer 5 minutes 35 seconds
291Four loud is better than one silent.
292Kwame Boateng
2935:425:42
294KB
295Kwame Boateng 5 minutes 42 seconds
296Much better.
297Ana Duarte
2985:485:48
299AD
300Ana Duarte 5 minutes 48 seconds
301The operator identifier field.
302Kwame Boateng
3035:515:51
304KB
305Kwame Boateng 5 minutes 51 seconds
306Excluded at the extract from the twenty-first of November. Confirmed in writing to Priya.
307Priya Nair
3086:016:01
309PN
310Priya Nair 6 minutes 1 second
311right Received filed.
312Ana Duarte
3136:046:04
314AD
315Ana Duarte 6 minutes 4 seconds
316Rollback.
317Nadia Haddad
3186:076:07
319NH
320Nadia Haddad 6 minutes 7 seconds
321We revert fresh ordering to manual within four hours.
322Nadia Haddad 6 minutes 16 seconds
323Sofia would be doing
324Priya Nair
3256:226:22
326PN
327Priya Nair 6 minutes 22 seconds
328Sure.
329Nadia Haddad
3306:246:24
331NH
332Nadia Haddad 6 minutes 24 seconds
333One second.
334Unknown Speaker
3356:306:30
336US
337Unknown Speaker 6 minutes 30 seconds
338it by hand, which is is the current state anyway.
339Sofia Almeida
3406:376:37
341SA
342Sofia Almeida 6 minutes 37 seconds
343So the rollback plan is me.
344Ana Duarte
3456:446:44
346AD
347Ana Duarte 6 minutes 44 seconds
348Sure.
349Nadia Haddad
3506:466:46
351NH
352Nadia Haddad 6 minutes 46 seconds
353The rollback
354Nadia Haddad 6 minutes 52 seconds
355plan is you.
356Sofia Almeida
3576:596:59
358SA
359Sofia Almeida 6 minutes 59 seconds
360Okay so, i have been the rollback plan for two years.
361Kwame Boateng
3627:047:04
363KB
364Kwame Boateng 7 minutes 4 seconds
365Sure.
366Ana Duarte
3677:077:07
368AD
369Ana Duarte 7 minutes 7 seconds
370Store communications.
371Lena Fischer
3727:117:11
373LF
374Lena Fischer 7 minutes 11 seconds
375Went out Monday. And this time there is a person on the phone from,
376Lena Fischer 7 minutes 21 seconds
377Tuesday, not just monitoring.
378Priya Nair
3797:267:26
380PN
381Priya Nair 7 minutes 26 seconds
382Sure.
383Ana Duarte
3847:307:30
385AD
386Ana Duarte 7 minutes 30 seconds
387Who?
388Sofia Almeida
3897:367:36
390SA
391Sofia Almeida 7 minutes 36 seconds
392Okay.
393Lena Fischer
3947:387:38
395LF
396Lena Fischer 7 minutes 38 seconds
397Someone from my team. Not technical. Answers the phone
398Priya Nair
3997:467:46
400PN
401Priya Nair 7 minutes 46 seconds
402Okay.
403Lena Fischer
4047:477:47
405LF
406Lena Fischer 7 minutes 47 seconds
407Okay so.
408Lena Fischer 7 minutes 53 seconds
409and writes down what they said.
410Ana Duarte
4117:577:57
412AD
413Ana Duarte 7 minutes 57 seconds
414Yes.
415Ana Duarte
4168:018:01
417AD
418Ana Duarte 8 minutes 1 second
419That worked well in March.
420Lena Fischer
4218:088:08
422LF
423Lena Fischer 8 minutes 8 seconds
424I mean, it is the only thing that worked well in March.
425Ana Duarte
4268:178:17
427AD
428Ana Duarte 8 minutes 17 seconds
429On call,
430Ana Duarte 8 minutes 22 seconds
431numbers as before. Kwame, are you here in January?
432Kwame Boateng
4338:318:31
434KB
435Kwame Boateng 8 minutes 31 seconds
436you know I am here in in January.
437Lena Fischer
4388:388:38
439LF
440Lena Fischer 8 minutes 38 seconds
441Sure.
442Ana Duarte
4438:398:39
444AD
445Ana Duarte 8 minutes 39 seconds
446Then we are going Monday.
447Lena Fischer
4488:438:43
449LF
450Lena Fischer 8 minutes 43 seconds
451We are going Monday.
452Sofia Almeida
4538:508:50
454SA
455Sofia Almeida 8 minutes 50 seconds
456Yeah.