transcripts · PRIMARY EVIDENCE
90-day post-go-live business review
transcripts/12_2025-05-22_90-day-business-review.txt
Read the source in context.
Thread dates and speakers remain part of the record. A removed line is no longer available in this workspace.
1*** SYNTHETIC DATA. This transcript is entirely fictional. Acme Org, Northwind
2*** Retail Group, Meridian Consulting and every person named are invented. Any
3*** resemblance to a real organisation or individual is coincidental. Generated
4*** for the RELEX challenge track, AaltoAI Hackathon 2026.
6Meeting: 90-day post-go-live business review
7Customer: Acme Org (Grocery Retail, EMEA)
8Date: 2025-05-22
9Phase: Live-Services
10Attendees: Lena Fischer (Acme), Robert Kahn (Acme CFO), Priya Nair (Acme), Marco Rossi (RELEX)
12Marco Rossi
130:090:09
14MR
15Marco Rossi 9 seconds
16Can you hear me?
17Marco Rossi 15 seconds
18Headline results at ninety days. Forecast
19Lena Fischer
200:220:22
21LF
22Lena Fischer 22 seconds
23Mm, okay.
24Marco Rossi
250:260:26
26MR
27Marco Rossi 26 seconds
28accuracy up six point two points versus baseline, ambient inventory down nine percent, order automation at ninety-one,
29Marco Rossi 34 seconds
30percent.
31Priya Nair
320:380:38
33PN
34Priya Nair 38 seconds
35Okay.
36Robert Kahn
370:400:40
38RK
39Robert Kahn 40 seconds
40Good, kind...
41Robert Kahn 47 seconds
42of like but those are ambient numbers. Where is the fresh waste reduction? That
43Robert Kahn 54 seconds
44is the case I approved.
45Priya Nair
460:580:58
47PN
48Priya Nair 58 seconds
49Got it.
50Marco Rossi
511:011:01
52MR
53Marco Rossi 1 minute 1 second
54Fresh is Phase 2. We are scoping it now, UAT will start over the summer.
55Robert Kahn
561:101:10
57RK
58Robert Kahn 1 minute 10 seconds
59I need it live this this year. The twelve-month ROI clock is ticking.
60Priya Nair
611:191:19
62PN
63Priya Nair 1 minute 19 seconds
64Yeah.
65Marco Rossi
661:211:21
67MR
68Marco Rossi 1 minute 21 seconds
69Understood.
70Lena Fischer
711:261:26
72LF
73Lena Fischer 1 minute 26 seconds
74Yeah, yeah.
75Robert Kahn
761:291:29
77RK
78Robert Kahn 1 minute 29 seconds
79I want to be precise, because I do not think this has landed. I did,
80Lena Fischer
811:371:37
82LF
83Lena Fischer 1 minute 37 seconds
84Mm-hm.
85Robert Kahn
861:411:41
87RK
88Robert Kahn 1 minute 41 seconds
89not approve a project to
90Robert Kahn 1 minute 47 seconds
91reduce ambiant ambiant inventory. Ambient inventory was fine. I approved a project because
92Marco Rossi
931:541:54
94MR
95Marco Rossi 1 minute 54 seconds
96Okay.
97Robert Kahn
981:581:58
99RK
100Robert Kahn 1 minute 58 seconds
101we are throwing
102Lena Fischer
1032:032:03
104LF
105Lena Fischer 2 minutes 3 seconds
106Yeah.
107Robert Kahn
1082:062:06
109RK
110Robert Kahn 2 minutes 6 seconds
111away food and it was in newspaper. The number you
112Robert Kahn 2 minutes 15 seconds
113have just given me is good good number and.
114Marco Rossi
1152:242:24
116MR
117Marco Rossi 2 minutes 24 seconds
118Okay so, that is fair.
119Priya Nair
1202:312:31
121PN
122Priya Nair 2 minutes 31 seconds
123Yeah, yeah.
124Lena Fischer
1252:322:32
126LF
127Lena Fischer 2 minutes 32 seconds
128It is a good number though, Robert.
129Robert Kahn
1302:402:40
131RK
132Robert Kahn 2 minutes 40 seconds
133I said it was.
134Priya Nair
1352:452:45
136PN
137Priya Nair 2 minutes 45 seconds
138Okay.
139Marco Rossi
1402:472:47
141MR
142Marco Rossi 2 minutes 47 seconds
143Let me show you where we are on the reporting.
144Robert Kahn
1452:532:53
146RK
147Robert Kahn 2 minutes 53 seconds
148Yeah.
149Marco Rossi
1502:572:57
151MR
152Marco Rossi 2 minutes 57 seconds
153Sharing now.
154Robert Kahn
1553:043:04
156RK
157Robert Kahn 3 minutes 4 seconds
158Yeah.
159Lena Fischer
1603:053:05
161LF
162Lena Fischer 3 minutes 5 seconds
163Coming through.
164Marco Rossi
1653:083:08
166MR
167Marco Rossi 3 minutes 8 seconds
168So this is the results dashboard. This top,
169Marco Rossi 3 minutes 16 seconds
170row is what I just read out. And then this section is the trend over the
171Marco Rossi 3 minutes 25 seconds
172ninety days, and you can see it stabilising here, which matters because the first three weeks
173Marco Rossi 3 minutes 33 seconds
174were noisy.
175Lena Fischer
1763:403:40
177LF
178Lena Fischer 3 minutes 40 seconds
179Yeah, yeah.
180Robert Kahn
1813:413:41
182RK
183Robert Kahn 3 minutes 41 seconds
184Why were they noisy.
185Priya Nair
1863:463:46
187PN
188Priya Nair 3 minutes 46 seconds
189Yeah, yeah.
190Marco Rossi
1913:483:48
192MR
193Marco Rossi 3 minutes 48 seconds
194Master data corrections mostly. It is this dip here.
195Robert Kahn
1963:533:53
197RK
198Robert Kahn 3 minutes 53 seconds
199Mm, okay.
200Robert Kahn
2013:543:54
202RK
203Robert Kahn 3 minutes 54 seconds
204How many stores is this covering.
205Priya Nair
2063:573:57
207PN
208Priya Nair 3 minutes 57 seconds
209Right.
210Marco Rossi
2113:583:58
212MR
213Marco Rossi 3 minutes 58 seconds
214The pilot group. Twenty-five stores.
215Lena Fischer
2164:014:01
217LF
218Lena Fischer 4 minutes 1 second
219Okay, yeah.
220Lena Fischer
2214:054:05
222LF
223Lena Fischer 4 minutes 5 seconds
224Twenty-five?
225Marco Rossi
2264:114:11
227MR
228Marco Rossi 4 minutes 11 seconds
229Twenty-five, yes.
230Priya Nair
2314:184:18
232PN
233Priya Nair 4 minutes 18 seconds
234Mm-hm.
235Lena Fischer
2364:214:21
237LF
238Lena Fischer 4 minutes 21 seconds
239All right.
240Marco Rossi
2414:264:26
242MR
243Marco Rossi 4 minutes 26 seconds
244And then
245Robert Kahn
2464:294:29
247RK
248Robert Kahn 4 minutes 29 seconds
249Yeah.
250Marco Rossi
2514:324:32
252MR
253Marco Rossi 4 minutes 32 seconds
254this bottom panel the automation rate by...
255Robert Kahn
2564:404:40
257RK
258Robert Kahn 4 minutes 40 seconds
259Mm.
260Marco Rossi
2614:434:43
262MR
263Marco Rossi 4 minutes 43 seconds
264category, which is the ninety-one percent broken down.
265Marco Rossi 4 minutes 48 seconds
266You can see which
267Marco Rossi 4 minutes 55 seconds
268ones are dragging.
269Robert Kahn
2704:584:58
271RK
272Robert Kahn 4 minutes 58 seconds
273Fine. Send me the one page version.
274Marco Rossi
2755:045:04
276MR
277Marco Rossi 5 minutes 4 seconds
278I will.
279Lena Fischer
2805:075:07
281LF
282Lena Fischer 5 minutes 7 seconds
283You're on mute.
284Lena Fischer 5 minutes 9 seconds
285Can I raise operational thing while Robert is,
286Robert Kahn
2875:175:17
288RK
289Robert Kahn 5 minutes 17 seconds
290Yeah.
291Lena Fischer
2925:205:20
293LF
294Lena Fischer 5 minutes 20 seconds
295Sorry, what?
296Lena Fischer 5 minutes 22 seconds
297here.
298Marco Rossi
2995:255:25
300MR
301Marco Rossi 5 minutes 25 seconds
302Yeah.
303Robert Kahn
3045:285:28
305RK
306Robert Kahn 5 minutes 28 seconds
307Please.
308Lena Fischer
3095:315:31
310LF
311Lena Fischer 5 minutes 31 seconds
312The DC-2 nightly feed keeps failing. My team gets paged. It is eroding trust
313Priya Nair
3145:405:40
315PN
316Priya Nair 5 minutes 40 seconds
317Mm, okay.
318Lena Fischer
3195:415:41
320LF
321Lena Fischer 5 minutes 41 seconds
322in the data.
323Priya Nair
3245:455:45
325PN
326Priya Nair 5 minutes 45 seconds
327Mm-hm.
328Robert Kahn
3295:465:46
330RK
331Robert Kahn 5 minutes 46 seconds
332So, how often.
333Lena Fischer
3345:515:51
335LF
336Lena Fischer 5 minutes 51 seconds
337Okay, yeah.
338Lena Fischer
3395:555:55
340LF
341Lena Fischer 5 minutes 55 seconds
342Twice, three times a week.
343Robert Kahn
3446:006:00
345RK
346Robert Kahn 6 minutes
347That is not so...
348Lena Fischer
3496:046:04
350LF
351Lena Fischer 6 minutes 4 seconds
352Exactly.
353Priya Nair
3546:066:06
355PN
356Priya Nair 6 minutes 6 seconds
357It is the middleware. We flagged it at kickoff, like it went on the watch list, and the watch list has
358Robert Kahn
3596:166:16
360RK
361Robert Kahn 6 minutes 16 seconds
362Of course.
363Priya Nair
3646:196:19
365PN
366Priya Nair 6 minutes 19 seconds
367worked in the sense that we now know when it fails. But knowing is not fixing. We need a permanent
368Priya Nair 6 minutes 29 seconds
369fix, not nightly restarts.
370Marco Rossi
3716:336:33
372MR
373Marco Rossi 6 minutes 33 seconds
374Where was I.
375Marco Rossi 6 minutes 35 seconds
376Agreed. Let us get a joint.
377Priya Nair
3786:406:40
379PN
380Priya Nair 6 minutes 40 seconds
381And, a date so...
382Marco Rossi
3836:436:43
384MR
385Marco Rossi 6 minutes 43 seconds
386A date.
387Lena Fischer
3886:476:47
389LF
390Lena Fischer 6 minutes 47 seconds
391And the reason I am raising it in...
392Lena Fischer 6 minutes 55 seconds
393front of Robert is that my planners have started keeping their own spreadsheets
394Lena Fischer 7 minutes 5 seconds
395You're on mute.
396Lena Fischer 7 minutes 8 seconds
397again, because they do
398Robert Kahn
3997:127:12
400RK
401Robert Kahn 7 minutes 12 seconds
402Okay, yeah.
403Lena Fischer
4047:157:15
405LF
406Lena Fischer 7 minutes 15 seconds
407not trust the morning numbers. Which undoes the thing we bought.
408Marco Rossi
4097:247:24
410MR
411Marco Rossi 7 minutes 24 seconds
412Yeah.
413Robert Kahn
4147:257:25
415RK
416Robert Kahn 7 minutes 25 seconds
417That is
418Robert Kahn 7 minutes 29 seconds
419the most concerning sentence in this...
420Robert Kahn 7 minutes 36 seconds
421meeting.
422Marco Rossi
4237:407:40
424MR
425Marco Rossi 7 minutes 40 seconds
426Yeah.
427Marco Rossi
4287:447:44
429MR
430Marco Rossi 7 minutes 44 seconds
431Understood.
432Robert Kahn
4337:497:49
434RK
435Robert Kahn 7 minutes 49 seconds
436Right.
437Lena Fischer
4387:537:53
439LF
440Lena Fischer 7 minutes 53 seconds
441One more. Can we formalise the QBR cadence? We agreed quarterly in,
442Robert Kahn
4438:028:02
444RK
445Robert Kahn 8 minutes 2 seconds
446Yeah, yeah.
447Lena Fischer
4488:048:04
449LF
450Lena Fischer 8 minutes 4 seconds
451the SOW and this is the first one,
452Lena Fischer 8 minutes 12 seconds
453I mean ninety days, which is,
454Lena Fischer 8 minutes 15 seconds
455technically on time but it has felt ad hoc.
456Marco Rossi
4578:228:22
458MR
459Marco Rossi 8 minutes 22 seconds
460Right.
461Marco Rossi
4628:248:24
463MR
464Marco Rossi 8 minutes 24 seconds
465Okay so, yes. I will set with the...
466Lena Fischer
4678:328:32
468LF
469Lena Fischer 8 minutes 32 seconds
470You're on mute.
471Lena Fischer 8 minutes 35 seconds
472With Robert invited but not required.
473Marco Rossi
4748:408:40
475MR
476Marco Rossi 8 minutes 40 seconds
477Okay.
478Robert Kahn
4798:448:44
480RK
481Robert Kahn 8 minutes 44 seconds
482I will come to the ones that matter.
483Lena Fischer
4848:508:50
485LF
486Lena Fischer 8 minutes 50 seconds
487Okay, yeah.
488Marco Rossi
4898:528:52
490MR
491Marco Rossi 8 minutes 52 seconds
492Hmm.
493Marco Rossi 8 minutes 57 seconds
494Understood. So actions from my side. Joint engineering session on DC-2 with a dated permanent fix plan. Accelerate the Phase 2 scoping
495Marco Rossi 9 minutes 9 seconds
496and start UAT over the summer. Formalise the QBR. And reframe the ROI reporting
497Priya Nair
4989:179:17
499PN
500Priya Nair 9 minutes 17 seconds
501Agreed.
502Marco Rossi
5039:189:18
504MR
505Marco Rossi 9 minutes 18 seconds
506so fresh waste is the headline once Phase 2 is live
507Robert Kahn
5089:239:23
509RK
510Robert Kahn 9 minutes 23 seconds
511Mm.
512Marco Rossi
5139:269:26
514MR
515Marco Rossi 9 minutes 26 seconds
516rather than a section at the back.
517Lena Fischer
5189:319:31
519LF
520Lena Fischer 9 minutes 31 seconds
521Yeah.
522Robert Kahn
5239:359:35
524RK
525Robert Kahn 9 minutes 35 seconds
526That last one the only one I will remember.
527Marco Rossi
5289:419:41
529MR
530Marco Rossi 9 minutes 41 seconds
531Then that is the one I will
532Robert Kahn
5339:499:49
534RK
535Robert Kahn 9 minutes 49 seconds
536Sure.
537Marco Rossi
5389:509:50
539MR
540Marco Rossi 9 minutes 50 seconds
541do first.
542Robert Kahn
5439:539:53
544RK
545Robert Kahn 9 minutes 53 seconds
546Yeah.
547Robert Kahn
5489:569:56
549RK
550Robert Kahn 9 minutes 56 seconds
551And, sort of I...
552Lena Fischer
55310:0010:00
554LF
555Lena Fischer 10 minutes
556Exactly.
557Robert Kahn
55810:0410:04
559RK
560Robert Kahn 10 minutes 4 seconds
561have to go.
562Lena Fischer
56310:0910:09
564LF
565Lena Fischer 10 minutes 9 seconds
566Thank you Robert.
567Marco Rossi
56810:1510:15
569MR
570Marco Rossi 10 minutes 15 seconds
571Mm-hm.