transcripts · PRIMARY EVIDENCE
Go-live cutover call
transcripts/10_2025-02-27_go-live-cutover.txt
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1*** SYNTHETIC DATA. This transcript is entirely fictional. Acme Org, Northwind
2*** Retail Group, Meridian Consulting and every person named are invented. Any
3*** resemblance to a real organisation or individual is coincidental. Generated
4*** for the RELEX challenge track, AaltoAI Hackathon 2026.
6Meeting: Go-live cutover call
7Customer: Acme Org (Grocery Retail, EMEA)
8Date: 2025-02-27
9Phase: Implementation
10Attendees: Ana Duarte (RELEX), Kwame Boateng (RELEX), Tomas Lindholm (RELEX), Priya Nair (Acme), Lena Fischer (Acme)
12Ana Duarte
130:110:11
14AD
15Ana Duarte 11 seconds
16Right. Cutover is Saturday.
17Ana Duarte 17 seconds
18This is the last call before it,
19Tomas Lindholm
200:220:22
21TL
22Tomas Lindholm 22 seconds
23Okay.
24Ana Duarte
250:260:26
26AD
27Ana Duarte 26 seconds
28so I want to...
29Ana Duarte 31 seconds
30walk the checklist and I...
31Lena Fischer
320:340:34
33LF
34Lena Fischer 34 seconds
35Okay, yeah.
36Ana Duarte
370:350:35
38AD
39Ana Duarte 35 seconds
40Yeah.
41Ana Duarte 40 seconds
42want to hear the word yes or the word no against each item rather rather than a discussion.
43Lena Fischer
440:530:53
45LF
46Lena Fischer 53 seconds
47Agreed.
48Ana Duarte
490:590:59
50AD
51Ana Duarte 59 seconds
52Well, master data cleansing. Priya.
53Priya Nair
541:041:04
55PN
56Priya Nair 1 minute 4 seconds
57Yes with a caveat.
58Ana Duarte
591:091:09
60AD
61Ana Duarte 1 minute 9 seconds
62Give me the caveat.
63Priya Nair
641:141:14
65PN
66Priya Nair 1 minute 14 seconds
67So, case pack quantities are done for everything in,
68Ana Duarte
691:191:19
70AD
71Ana Duarte 1 minute 19 seconds
72Mm, okay.
73Priya Nair
741:221:22
75PN
76Priya Nair 1 minute 22 seconds
77the pilot cohort. Shelf life so...
78Ana Duarte
791:291:29
80AD
81Ana Duarte 1 minute 29 seconds
82Yes.
83Priya Nair
841:311:31
85PN
86Priya Nair 1 minute 31 seconds
87shelf life does not matter for this go live because fresh is not in scope. If
88Priya Nair 1 minute 43 seconds
89anyone tries to use,
90Priya Nair 1 minute 47 seconds
91this for
92Priya Nair 1 minute 50 seconds
93fresh in three months they will find the shelf life field is still mostly empty.
94Tomas Lindholm
951:591:59
96TL
97Tomas Lindholm 1 minute 59 seconds
98you know Noted, and that is going in the risk log rather than in this call.
99Lena Fischer
1002:102:10
101LF
102Lena Fischer 2 minutes 10 seconds
103Yeah, yeah.
104Ana Duarte
1052:122:12
106AD
107Ana Duarte 2 minutes 12 seconds
108Feeds.
109Tomas Lindholm
1102:182:18
111TL
112Tomas Lindholm 2 minutes 18 seconds
113Okay.
114Kwame Boateng
1152:192:19
116KB
117Kwame Boateng 2 minutes 19 seconds
118Yes for DC-1. DC-2 is a yes but I want
119Ana Duarte
1202:282:28
121AD
122Ana Duarte 2 minutes 28 seconds
123Mm.
124Kwame Boateng
1252:312:31
126KB
127Kwame Boateng 2 minutes 31 seconds
128say it carefully. The feed runs it has run for eleven consecutive nights in test.
129Kwame Boateng 2 minutes 41 seconds
130It also failed twice I mean...
131Kwame Boateng 2 minutes 44 seconds
132weeks before that, silently, and if you...
133Kwame Boateng 2 minutes 48 seconds
134Hmm.
135Kwame Boateng 2 minutes 54 seconds
136I was watching.
137Ana Duarte
1382:582:58
139AD
140Ana Duarte 2 minutes 58 seconds
141Okay.
142Lena Fischer
1432:592:59
144LF
145Lena Fischer 2 minutes 59 seconds
146So what happens
147Lena Fischer 3 minutes 4 seconds
148on Saturday if it fails.
149Kwame Boateng
1503:073:07
151KB
152Kwame Boateng 3 minutes 7 seconds
153Monitoring alerts me, and I have the runbook. But the honest
154Priya Nair
1553:143:14
156PN
157Priya Nair 3 minutes 14 seconds
158Yes.
159Kwame Boateng
1603:163:16
161KB
162Kwame Boateng 3 minutes 16 seconds
163answer is that when the...
164Kwame Boateng 3 minutes 20 seconds
165fails in production nobody will
166Ana Duarte
1673:233:23
168AD
169Ana Duarte 3 minutes 23 seconds
170Okay.
171Kwame Boateng
1723:243:24
173KB
174Kwame Boateng 3 minutes 24 seconds
175notice until the morning...
176Tomas Lindholm
1773:313:31
178TL
179Tomas Lindholm 3 minutes 31 seconds
180Right.
181Kwame Boateng
1823:323:32
183KB
184Kwame Boateng 3 minutes 32 seconds
185orders look wrong.
186Priya Nair
1873:393:39
188PN
189Priya Nair 3 minutes 39 seconds
190That what I said where the...
191Kwame Boateng
1923:443:44
193KB
194Kwame Boateng 3 minutes 44 seconds
195You did.
196Priya Nair
1973:483:48
198PN
199Priya Nair 3 minutes 48 seconds
200Okay.
201Ana Duarte
2023:503:50
203AD
204Ana Duarte 3 minutes 50 seconds
205Rollback.
206Tomas Lindholm
2073:573:57
208TL
209Tomas Lindholm 3 minutes 57 seconds
210Yes. We can revert the incumbent ordering process within four hours for the,
211Ana Duarte
2124:064:06
213AD
214Ana Duarte 4 minutes 6 seconds
215Mm-hm.
216Tomas Lindholm
2174:104:10
218TL
219Tomas Lindholm 4 minutes 10 seconds
220pilot cohort. It is manual and it is unpleasant but it works.
221Ana Duarte
2224:174:17
223AD
224Ana Duarte 4 minutes 17 seconds
225Cohort. Confirming for the record, this is the twenty-five store pilot group.
226Priya Nair
2274:244:24
228PN
229Priya Nair 4 minutes 24 seconds
230Twenty-five.
231Ana Duarte
2324:314:31
233AD
234Ana Duarte 4 minutes 31 seconds
235On-call. I need numbers, not names.
236Lena Fischer
2374:374:37
238LF
239Lena Fischer 4 minutes 37 seconds
240Yeah.
241Kwame Boateng
2424:394:39
243KB
244Kwame Boateng 4 minutes 39 seconds
245Me for the feeds. Zero zero four four seven seven zero zero nine zero zero three one one eight,
246Lena Fischer
2474:524:52
248LF
249Lena Fischer 4 minutes 52 seconds
250Okay, yeah.
251Kwame Boateng
2524:564:56
253KB
254Kwame Boateng 4 minutes 56 seconds
255that is my mobile and it is on all weekend.
256Tomas Lindholm
2575:055:05
258TL
259Tomas Lindholm 5 minutes 5 seconds
260Okay, yeah.
261Priya Nair
2625:065:06
263PN
264Priya Nair 5 minutes 6 seconds
265Me for anything Acme side. Zero zero four nine one five one three three zero seven nine one two...
266Ana Duarte
2675:155:15
268AD
269Ana Duarte 5 minutes 15 seconds
270Yeah.
271Priya Nair
2725:175:17
273PN
274Priya Nair 5 minutes 17 seconds
275six.
276Lena Fischer
2775:245:24
278LF
279Lena Fischer 5 minutes 24 seconds
280And me if either of you cannot get a after the...
281Ana Duarte
2825:325:32
283AD
284Ana Duarte 5 minutes 32 seconds
285Sorry, go ahead.
286Ana Duarte 5 minutes 35 seconds
287I have all three. I am putting them in the cutover runbook and
288Kwame Boateng
2895:455:45
290KB
291Kwame Boateng 5 minutes 45 seconds
292Mm.
293Ana Duarte
2945:495:49
295AD
296Ana Duarte 5 minutes 49 seconds
297I will circulate it.
298Priya Nair
2995:535:53
300PN
301Priya Nair 5 minutes 53 seconds
302Do not
303Priya Nair 5 minutes 57 seconds
304circulate the the so...
305Priya Nair 6 minutes 4 seconds
306some strange places over the...
307Priya Nair 6 minutes 8 seconds
308years.
309Tomas Lindholm
3106:136:13
311TL
312Tomas Lindholm 6 minutes 13 seconds
313Right.
314Ana Duarte
3156:166:16
316AD
317Ana Duarte 6 minutes 16 seconds
318Understood, distribution list is the five of us.
319Tomas Lindholm
3206:206:20
321TL
322Tomas Lindholm 6 minutes 20 seconds
323Right.
324Lena Fischer
3256:226:22
326LF
327Lena Fischer 6 minutes 22 seconds
328So, what about but...
329Ana Duarte
3306:256:25
331AD
332Ana Duarte 6 minutes 25 seconds
333Store communications went out Tuesday. First orders generated Monday morning.
334Priya Nair
3356:336:33
336PN
337Priya Nair 6 minutes 33 seconds
338Exactly.
339Lena Fischer
3406:366:36
341LF
342Lena Fischer 6 minutes 36 seconds
343And, who is in the stores on Monday?
344Tomas Lindholm
3456:406:40
346TL
347Tomas Lindholm 6 minutes 40 seconds
348Sure.
349Priya Nair
3506:426:42
351PN
352Priya Nair 6 minutes 42 seconds
353Nobody from...
354Priya Nair 6 minutes 47 seconds
355my team. It is a normal Monday them.
356Ana Duarte
3576:526:52
358AD
359Ana Duarte 6 minutes 52 seconds
360Yes.
361Lena Fischer
3626:566:56
363LF
364Lena Fischer 6 minutes 56 seconds
365Then that is a gap. If twenty-five store managers
366Lena Fischer 7 minutes 2 seconds
367get an...
368Lena Fischer 7 minutes 6 seconds
369order proposal
370Lena Fischer 7 minutes 10 seconds
371that looks
372Lena Fischer 7 minutes 15 seconds
373strange on Monday morning and there is nobody to call, they will just override
374Tomas Lindholm
3757:257:25
376TL
377Tomas Lindholm 7 minutes 25 seconds
378Yes.
379Lena Fischer
3807:267:26
381LF
382Lena Fischer 7 minutes 26 seconds
383it and we so...
384Ana Duarte
3857:327:32
386AD
387Ana Duarte 7 minutes 32 seconds
388That is a fair point and I do not
389Priya Nair
3907:407:40
391PN
392Priya Nair 7 minutes 40 seconds
393Right.
394Ana Duarte
3957:437:43
396AD
397Ana Duarte 7 minutes 43 seconds
398have an answer prepared.
399Kwame Boateng
4007:487:48
401KB
402Kwame Boateng 7 minutes 48 seconds
403Mm.
404Lena Fischer
4057:527:52
406LF
407Lena Fischer 7 minutes 52 seconds
408I will put someone from my team
409Lena Fischer 7 minutes 59 seconds
410on it. Not a
411Tomas Lindholm
4128:048:04
413TL
414Tomas Lindholm 8 minutes 4 seconds
415Yeah.
416Lena Fischer
4178:088:08
418LF
419Lena Fischer 8 minutes 8 seconds
420technical person, just someone who answers the
421Lena Fischer 8 minutes 14 seconds
422phone and writes down what they said.
423Tomas Lindholm
4248:218:21
425TL
426Tomas Lindholm 8 minutes 21 seconds
427Yeah.
428Tomas Lindholm
4298:258:25
430TL
431Tomas Lindholm 8 minutes 25 seconds
432Yeah.
433Tomas Lindholm 8 minutes 30 seconds
434That would be more useful than than the monitoring,
435Tomas Lindholm 8 minutes 39 seconds
436honestly.
437Ana Duarte
4388:468:46
439AD
440Ana Duarte 8 minutes 46 seconds
441Anything else?
442Kwame Boateng
4438:528:52
444KB
445Kwame Boateng 8 minutes 52 seconds
446One thing. I am on
447Kwame Boateng 8 minutes 59 seconds
448holiday from the tenth of March.
449Ana Duarte
4509:049:04
451AD
452Ana Duarte 9 minutes 4 seconds
453For how long?
454Lena Fischer
4559:109:10
456LF
457Lena Fischer 9 minutes 10 seconds
458Yes.
459Kwame Boateng
4609:149:14
461KB
462Kwame Boateng 9 minutes 14 seconds
463Two weeks. It was booked in November.
464Ana Duarte
4659:189:18
466AD
467Ana Duarte 9 minutes 18 seconds
468So you are here for cutover and the first ten days
469Ana Duarte 9 minutes 27 seconds
470and then you are gone.
471Kwame Boateng
4729:339:33
473KB
474Kwame Boateng 9 minutes 33 seconds
475Yes.
476Ana Duarte
4779:409:40
478AD
479Ana Duarte 9 minutes 40 seconds
480sort of Who and...
481Priya Nair
4829:469:46
483PN
484Priya Nair 9 minutes 46 seconds
485Okay.
486Kwame Boateng
4879:509:50
488KB
489Kwame Boateng 9 minutes 50 seconds
490Nobody currently. I will write the the runbook properly so...
491Lena Fischer
4929:559:55
493LF
494Lena Fischer 9 minutes 55 seconds
495Yeah.
496Kwame Boateng
4979:599:59
498KB
499Kwame Boateng 9 minutes 59 seconds
500it is not just in
501Priya Nair
50210:0410:04
503PN
504Priya Nair 10 minutes 4 seconds
505Yes.
506Kwame Boateng
50710:0610:06
508KB
509Kwame Boateng 10 minutes 6 seconds
510my head.
511Priya Nair
51210:1010:10
513PN
514Priya Nair 10 minutes 10 seconds
515Sure.
516Priya Nair
51710:1310:13
518PN
519Priya Nair 10 minutes 13 seconds
520A runbook is not a person.
521Kwame Boateng
52210:1710:17
523KB
524Kwame Boateng 10 minutes 17 seconds
525No, it is not.
526Ana Duarte
52710:2310:23
528AD
529Ana Duarte 10 minutes 23 seconds
530Mm.
531Ana Duarte
53210:2710:27
533AD
534Ana Duarte 10 minutes 27 seconds
535I will raise...
536Priya Nair
53710:3310:33
538PN
539Priya Nair 10 minutes 33 seconds
540Sure.
541Ana Duarte
54210:3410:34
543AD
544Ana Duarte 10 minutes 34 seconds
545resourcing. Priya, if it fails...
546Priya Nair
54710:3910:39
548PN
549Priya Nair 10 minutes 39 seconds
550Yeah, yeah.
551Ana Duarte
55210:4010:40
553AD
554Ana Duarte 10 minutes 40 seconds
555while Kwame is away, escalate to me directly and I
556Ana Duarte 10 minutes 45 seconds
557will find someone.
558Lena Fischer
55910:5210:52
560LF
561Lena Fischer 10 minutes 52 seconds
562Mm, okay.
563Priya Nair
56410:5510:55
565PN
566Priya Nair 10 minutes 55 seconds
567I will escalate to you and you will find someone in six
568Priya Nair 11 minutes 1 second
569hours instead of one. I am not blaming you, I am
570Priya Nair 11 minutes 10 seconds
571describing what will happen.
572Ana Duarte
57311:1711:17
574AD
575Ana Duarte 11 minutes 17 seconds
576That is accurate.
577Lena Fischer
57811:2311:23
579LF
580Lena Fischer 11 minutes 23 seconds
581Are we going?
582Ana Duarte
58311:2711:27
584AD
585Ana Duarte 11 minutes 27 seconds
586We are going.
587Tomas Lindholm
58811:3311:33
589TL
590Tomas Lindholm 11 minutes 33 seconds
591Mm-hm.
592Lena Fischer
59311:3411:34
594LF
595Lena Fischer 11 minutes 34 seconds
596Good.