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Implementation kickoff
transcripts/05_2024-07-15_implementation-kickoff.txt
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1*** SYNTHETIC DATA. This transcript is entirely fictional. Acme Org, Northwind
2*** Retail Group, Meridian Consulting and every person named are invented. Any
3*** resemblance to a real organisation or individual is coincidental. Generated
4*** for the RELEX challenge track, AaltoAI Hackathon 2026.
6Meeting: Implementation kickoff
7Customer: Acme Org (Grocery Retail, EMEA)
8Date: 2024-07-15
9Phase: Implementation
10Attendees: Lena Fischer (Acme), Priya Nair (Acme), Ana Duarte (RELEX PM), Tomas Lindholm (RELEX)
12Lena Fischer
133:133:13
14LF
15Lena Fischer 3 minutes 13 seconds
16— and that is agreed then. Priya's...
17Priya Nair
183:193:19
19PN
20Priya Nair 3 minutes 19 seconds
21Mm, okay.
22Lena Fischer
233:233:23
24LF
25Lena Fischer 3 minutes 23 seconds
26team owns the remediation and relics supports.
27Ana Duarte
283:303:30
29AD
30Ana Duarte 3 minutes 30 seconds
31Agreed. I will write it it up that way.
32Tomas Lindholm
333:393:39
34TL
35Tomas Lindholm 3 minutes 39 seconds
36Right.
37Priya Nair
383:423:42
39PN
40Priya Nair 3 minutes 42 seconds
41With the caveat I mentioned.
42Lena Fischer
433:453:45
44LF
45Lena Fischer 3 minutes 45 seconds
46With the caveat. Welcome everyone. Goal today is to agree the the rollout plan and ownership, and we have just
47Ana Duarte
483:543:54
49AD
50Ana Duarte 3 minutes 54 seconds
51Yeah, yeah.
52Guest 1
533:573:57
54G1
55Guest 1 3 minutes 57 seconds
56done half of the ownership,
57Priya Nair
584:044:04
59PN
60Priya Nair 4 minutes 4 seconds
61Right.
62Lena Fischer
634:054:05
64LF
65Lena Fischer 4 minutes 5 seconds
66part before the recording started, so I will summarise,
67Ana Duarte
684:104:10
69AD
70Ana Duarte 4 minutes 10 seconds
71Yeah.
72Lena Fischer
734:134:13
74LF
75Lena Fischer 4 minutes 13 seconds
76it in the notes.
77Tomas Lindholm
784:184:18
79TL
80Tomas Lindholm 4 minutes 18 seconds
81Sure.
82Ana Duarte
834:224:22
84AD
85Ana Duarte 4 minutes 22 seconds
86Shall I take,
87Ana Duarte 4 minutes 26 seconds
88the rollout
89Ana Duarte 4 minutes 29 seconds
90plan?
91Lena Fischer
924:354:35
93LF
94Lena Fischer 4 minutes 35 seconds
95Please.
96Priya Nair
974:424:42
98PN
99Priya Nair 4 minutes 42 seconds
100Yeah.
101Ana Duarte
1024:464:46
103AD
104Ana Duarte 4 minutes 46 seconds
105So the proposed approach is phased. Dry goods at DC-1 and a pilot store
106Priya Nair
1074:534:53
108PN
109Priya Nair 4 minutes 53 seconds
110Right.
111Ana Duarte
1124:564:56
113AD
114Ana Duarte 4 minutes 56 seconds
115group first, then chain-wide, then the fresh-food module as Phase 2.
116Lena Fischer
1175:035:03
118LF
119Lena Fischer 5 minutes 3 seconds
120I mean, how many stores in the pilot group?
121Ana Duarte
1225:085:08
123AD
124Ana Duarte 5 minutes 8 seconds
125Right, so...
126Ana Duarte 5 minutes 12 seconds
127We had said
128Tomas Lindholm
1295:175:17
130TL
131Tomas Lindholm 5 minutes 17 seconds
132True.
133Ana Duarte
1345:185:18
135AD
136Ana Duarte 5 minutes 18 seconds
137forty.
138Tomas Lindholm
1395:225:22
140TL
141Tomas Lindholm 5 minutes 22 seconds
142Yes.
143Lena Fischer
1445:255:25
145LF
146Lena Fischer 5 minutes 25 seconds
147Forty is right. Spread across,
148Priya Nair
1495:305:30
150PN
151Priya Nair 5 minutes 30 seconds
152Yeah.
153Lena Fischer
1545:315:31
155LF
156Lena Fischer 5 minutes 31 seconds
157the three regions so we are not testing
158Tomas Lindholm
1595:355:35
160TL
161Tomas Lindholm 5 minutes 35 seconds
162Yes.
163Lena Fischer
1645:365:36
165LF
166Lena Fischer 5 minutes 36 seconds
167one buying,
168Tomas Lindholm
1695:405:40
170TL
171Tomas Lindholm 5 minutes 40 seconds
172Okay.
173Lena Fischer
1745:435:43
175LF
176Lena Fischer 5 minutes 43 seconds
177pattern.
178Ana Duarte
1795:485:48
180AD
181Ana Duarte 5 minutes 48 seconds
182Yeah.
183Ana Duarte
1845:525:52
185AD
186Ana Duarte 5 minutes 52 seconds
187Noted.
188Tomas Lindholm
1895:585:58
190TL
191Tomas Lindholm 5 minutes 58 seconds
192Sure.
193Priya Nair
1945:595:59
195PN
196Priya Nair 5 minutes 59 seconds
197sort of On integrations. We will provide nightly I mean...
198Priya Nair 6 minutes 7 seconds
199is straightforward, we do it for other things already.
200Ana Duarte
2016:166:16
202AD
203Ana Duarte 6 minutes 16 seconds
204Good.
205Lena Fischer
2066:206:20
207LF
208Lena Fischer 6 minutes 20 seconds
209Right.
210Priya Nair
2116:236:23
212PN
213Priya Nair 6 minutes 23 seconds
214Heads up though. DC-2 runs on an older middleware version. It may be flaky.
215Ana Duarte
2166:336:33
217AD
218Ana Duarte 6 minutes 33 seconds
219Yeah.
220Ana Duarte 6 minutes 38 seconds
221How flaky.
222Priya Nair
2236:416:41
224PN
225Priya Nair 6 minutes 41 seconds
226It fails. Not constantly, but it fails, and when it fails it fails silently, which is worse. We have known about it,
227Priya Nair 6 minutes 55 seconds
228for two years and there has never...
229Ana Duarte
2307:007:00
231AD
232Ana Duarte 7 minutes
233Yeah.
234Priya Nair
2357:047:04
236PN
237Priya Nair 7 minutes 4 seconds
238been a business case to upgrade it.
239Tomas Lindholm
2407:127:12
241TL
242Tomas Lindholm 7 minutes 12 seconds
243Is that the same middleware as DC-1?
244Lena Fischer
2457:197:19
246LF
247Lena Fischer 7 minutes 19 seconds
248Yeah.
249Priya Nair
2507:217:21
251PN
252Priya Nair 7 minutes 21 seconds
253No. DC-1
254Tomas Lindholm
2557:277:27
256TL
257Tomas Lindholm 7 minutes 27 seconds
258Mm.
259Priya Nair
2607:317:31
261PN
262Priya Nair 7 minutes 31 seconds
263was migrated. DC-2 was not, because it was supposed to be closing, and then it did not close.
264Ana Duarte
2657:437:43
266AD
267Ana Duarte 7 minutes 43 seconds
268Let us
269Ana Duarte 7 minutes 49 seconds
270put DC-2 on the watch list from day one then. We will add monitoring so
271Lena Fischer
2727:597:59
273LF
274Lena Fischer 7 minutes 59 seconds
275Yeah, yeah.
276Ana Duarte
2778:028:02
278AD
279Ana Duarte 8 minutes 2 seconds
280Let me just...
281Ana Duarte 8 minutes 4 seconds
282at least it fails loudly.
283Tomas Lindholm
2848:118:11
285TL
286Tomas Lindholm 8 minutes 11 seconds
287Mm, okay.
288Priya Nair
2898:158:15
290PN
291Priya Nair 8 minutes 15 seconds
292That would already be an improvement.
293Ana Duarte
2948:188:18
295AD
296Ana Duarte 8 minutes 18 seconds
297Sure.
298Lena Fischer
2998:198:19
300LF
301Lena Fischer 8 minutes 19 seconds
302Target for core replenishmentt go-live?
303Ana Duarte
3048:238:23
305AD
306Ana Duarte 8 minutes 23 seconds
307Q1 2025 if master data is ready.
308Lena Fischer
3098:298:29
310LF
311Lena Fischer 8 minutes 29 seconds
312And if it is not.
313Ana Duarte
3148:368:36
315AD
316Ana Duarte 8 minutes 36 seconds
317Yeah so, then it moves. I,
318Ana Duarte 8 minutes 39 seconds
319would rather say that...
320Ana Duarte 8 minutes 45 seconds
321now than in February.
322Priya Nair
3238:518:51
324PN
325Priya Nair 8 minutes 51 seconds
326It will not be ready.
327Lena Fischer
3288:578:57
329LF
330Lena Fischer 8 minutes 57 seconds
331Priya.
332Tomas Lindholm
3339:029:02
334TL
335Tomas Lindholm 9 minutes 2 seconds
336Yeah.
337Priya Nair
3389:059:05
339PN
340Priya Nair 9 minutes 5 seconds
341Right, so...
342Priya Nair 9 minutes 11 seconds
343I am being useful, not,
344Lena Fischer
3459:189:18
346LF
347Lena Fischer 9 minutes 18 seconds
348Okay, yeah.
349Priya Nair
3509:199:19
351PN
352Priya Nair 9 minutes 19 seconds
353difficult. Our product master has gaps. Case Case pack quantities are missing
354Priya Nair 9 minutes 29 seconds
355on a chunk of the range, and shelf life
356Priya Nair 9 minutes 34 seconds
357is worse. We will need a cleansing workstream and it...
358Lena Fischer
3599:429:42
360LF
361Lena Fischer 9 minutes 42 seconds
362Yeah.
363Priya Nair
3649:449:44
365PN
366Priya Nair 9 minutes 44 seconds
367is not a two-week thing.
368Ana Duarte
3699:479:47
370AD
371Ana Duarte 9 minutes 47 seconds
372That is what we agreed before the recording, that your,
373Ana Duarte 9 minutes 53 seconds
374team owns
375Ana Duarte 9 minutes 57 seconds
376remediation with our support.
377Priya Nair
37810:0110:01
379PN
380Priya Nair 10 minutes 1 second
381Yes. I am saying the timeline should reflect it.
382Tomas Lindholm
38310:0910:09
384TL
385Tomas Lindholm 10 minutes 9 seconds
386Okay.
387Ana Duarte
38810:1310:13
389AD
390Ana Duarte 10 minutes 13 seconds
391Then let us hold Q1 as the target and flag master data as the dependency
392Ana Duarte 10 minutes 21 seconds
393in the plan, explicitly, yeah with a review point.
394Guest 1
39510:3010:30
396G1
397Guest 1 10 minutes 30 seconds
398Fine.
399Tomas Lindholm
40010:3510:35
401TL
402Tomas Lindholm 10 minutes 35 seconds
403Priya, can
404Tomas Lindholm 10 minutes 39 seconds
405you show us how the feeds are structured today?
406Priya Nair
40710:4510:45
408PN
409Priya Nair 10 minutes 45 seconds
410I can show you the diagram. One second.
411Priya Nair 10 minutes 53 seconds
412Can you
413Ana Duarte
41411:0011:00
415AD
416Ana Duarte 11 minutes
417Okay, yeah.
418Priya Nair
41911:0111:01
420PN
421Priya Nair 11 minutes 1 second
422see it?
423Tomas Lindholm
42411:0811:08
425TL
426Tomas Lindholm 11 minutes 8 seconds
427Yeah, yeah.
428Tomas Lindholm
42911:1211:12
430TL
431Tomas Lindholm 11 minutes 12 seconds
432Yes.
433Ana Duarte
43411:1711:17
435AD
436Ana Duarte 11 minutes 17 seconds
437Yes.
438Priya Nair
43911:2011:20
440PN
441Priya Nair 11 minutes 20 seconds
442So this is the extract, and it goes into this, and then this box here is if you...
443Priya Nair 11 minutes 30 seconds
444And this is where
445Priya Nair 11 minutes 33 seconds
446DC-2 sits, this one on the right.
447Tomas Lindholm
44811:4111:41
449TL
450Tomas Lindholm 11 minutes 41 seconds
451What is that arrow?
452Priya Nair
45311:4511:45
454PN
455Priya Nair 11 minutes 45 seconds
456right That is the and...
457Tomas Lindholm
45811:5111:51
459TL
460Tomas Lindholm 11 minutes 51 seconds
461Sure.
462Tomas Lindholm
46311:5411:54
464TL
465Tomas Lindholm 11 minutes 54 seconds
466Right.
467Priya Nair
46811:5911:59
469PN
470Priya Nair 11 minutes 59 seconds
471And then out through here into the warehouse system, and this whole,
472Priya Nair 12 minutes 6 seconds
473part on the left is not...
474Priya Nair 12 minutes 10 seconds
475relevant to you.
476Ana Duarte
47712:1512:15
478AD
479Ana Duarte 12 minutes 15 seconds
480Can you send that diagram after?
481Priya Nair
48212:2212:22
483PN
484Priya Nair 12 minutes 22 seconds
485It is a bit out of date but yes.
486Ana Duarte
48712:2812:28
488AD
489Ana Duarte 12 minutes 28 seconds
490One thing I want to be clear on before yeah...
491Ana Duarte 12 minutes 36 seconds
492in scope for
493Ana Duarte 12 minutes 39 seconds
494fresh?
495Guest 1
49612:4312:43
497G1
498Guest 1 12 minutes 43 seconds
499Fresh is Phase 2.
500Ana Duarte
50112:4812:48
502AD
503Ana Duarte 12 minutes 48 seconds
504Understood, but I need to know what it I mean...
505Ana Duarte 12 minutes 57 seconds
506Yeah.
507Ana Duarte 13 minutes 2 seconds
508it.
509Lena Fischer
51013:0513:05
511LF
512Lena Fischer 13 minutes 5 seconds
513so Produce, dairy, bakery, the chilled ready meals. Sofia would give you a better answer.
514Ana Duarte
51513:1613:16
516AD
517Ana Duarte 13 minutes 16 seconds
518actually Is Sofia joining these?
519Lena Fischer
52013:2313:23
521LF
522Lena Fischer 13 minutes 23 seconds
523Okay so, she is not on this call, no. She explained if the...
524Ana Duarte
52513:3213:32
526AD
527Ana Duarte 13 minutes 32 seconds
528I was was not on that call.
529Lena Fischer
53013:3813:38
531LF
532Lena Fischer 13 minutes 38 seconds
533Ah.
534Ana Duarte
53513:4213:42
536AD
537Ana Duarte 13 minutes 42 seconds
538I will get the notes.
539Lena Fischer
54013:4613:46
541LF
542Lena Fischer 13 minutes 46 seconds
543There was,
544Lena Fischer 13 minutes 49 seconds
545a whole conversation about shelf life. It was the main thing, kind of yeah...
546Ana Duarte
54713:5713:57
548AD
549Ana Duarte 13 minutes 57 seconds
550Then I will find it. Sorry, this is exactly the thing that should not
551Ana Duarte 14 minutes 8 seconds
552Yeah.
553Ana Duarte 14 minutes 11 seconds
554happen.
555Lena Fischer
55614:1714:17
557LF
558Lena Fischer 14 minutes 17 seconds
559It is fine. Marco will have it.
560Priya Nair
56114:2114:21
562PN
563Priya Nair 14 minutes 21 seconds
564Are we doing a weekly?
565Ana Duarte
56614:2414:24
567AD
568Ana Duarte 14 minutes 24 seconds
569Weekly for the first month, then fortnightly.
570Priya Nair
57114:3214:32
572PN
573Priya Nair 14 minutes 32 seconds
574Not Mondays.
575Lena Fischer
57614:3514:35
577LF
578Lena Fischer 14 minutes 35 seconds
579Sure.
580Ana Duarte
58114:3914:39
582AD
583Ana Duarte 14 minutes 39 seconds
584Tuesdays.
585Priya Nair
58614:4614:46
587PN
588Priya Nair 14 minutes 46 seconds
589Tuesdays is fine.
590Lena Fischer
59114:5014:50
592LF
593Lena Fischer 14 minutes 50 seconds
594Anything else?
595Tomas Lindholm
59614:5414:54
597TL
598Tomas Lindholm 14 minutes 54 seconds
599Access. We will need environment access for two people on our
600Priya Nair
60114:5914:59
602PN
603Priya Nair 14 minutes 59 seconds
604Mm, okay.
605Tomas Lindholm
60615:0315:03
607TL
608Tomas Lindholm 15 minutes 3 seconds
609side by the end of the month.
610Priya Nair
61115:0815:08
612PN
613Priya Nair 15 minutes 8 seconds
614Names and emails.
615Tomas Lindholm
61615:1315:13
617TL
618Tomas Lindholm 15 minutes 13 seconds
619Nadia Haddad,
620Ana Duarte
62115:1915:19
622AD
623Ana Duarte 15 minutes 19 seconds
624Yep.
625Tomas Lindholm
62615:2215:22
627TL
628Tomas Lindholm 15 minutes 22 seconds
629n.haddad@relexsolutions.example, and Kwame Boateng, k.boateng@relexsolutions.example. Nadia our employee number four four two nine and Kwame is five one oh three, if
630Tomas Lindholm 15 minutes 33 seconds
631your system
632Tomas Lindholm 15 minutes 36 seconds
633wants that.
634Priya Nair
63515:4315:43
636PN
637Priya Nair 15 minutes 43 seconds
638It wants a personal email as a recovery address too, that is the annoying part.
639Tomas Lindholm
64015:5315:53
641TL
642Tomas Lindholm 15 minutes 53 seconds
643I will ask them and send it over.
644Priya Nair
64515:5915:59
646PN
647Priya Nair 15 minutes 59 seconds
648Yeah.
649Priya Nair
65016:0116:01
651PN
652Priya Nair 16 minutes 1 second
653Do not put it in a Teams
654Lena Fischer
65516:0816:08
656LF
657Lena Fischer 16 minutes 8 seconds
658Yeah.
659Priya Nair
66016:0916:09
661PN
662Priya Nair 16 minutes 9 seconds
663message, send it properly.
664Lena Fischer
66516:1516:15
666LF
667Lena Fischer 16 minutes 15 seconds
668Yeah.
669Priya Nair
67016:1816:18
671PN
672Priya Nair 16 minutes 18 seconds
673Send me the names and I will raise the tickets. It takes about two weeks
674Lena Fischer
67516:2916:29
676LF
677Lena Fischer 16 minutes 29 seconds
678Sure.
679Priya Nair
68016:3216:32
681PN
682Priya Nair 16 minutes 32 seconds
683so send
684Priya Nair 16 minutes 35 seconds
685them today.
686Tomas Lindholm
68716:4016:40
688TL
689Tomas Lindholm 16 minutes 40 seconds
690Will do.
691Lena Fischer
69216:4416:44
693LF
694Lena Fischer 16 minutes 44 seconds
695Good. Thank,
696Lena Fischer 16 minutes 49 seconds
697you everyone.