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Technical due diligence
transcripts/02_2024-04-18_technical-due-diligence.txt
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1*** SYNTHETIC DATA. This transcript is entirely fictional. Acme Org, Meridian
2*** Consulting and every person named are invented. Any resemblance to a real
3*** organisation or individual is coincidental. Generated for the RELEX challenge
4*** track, AaltoAI Hackathon 2026.
6Meeting: Technical due diligence
7Customer: Acme Org (Grocery Retail, EMEA)
8Date: 2024-04-18
9Phase: Pre-Sales
10Attendees: Tomas Lindholm (RELEX), Marco Rossi (RELEX), Priya Nair (Acme), Lena Fischer (Acme)
12Tomas Lindholm
130:410:41
14TL
15Tomas Lindholm 41 seconds
16— so if we can start with the estate and work inwards.
17Priya Nair
180:510:51
19PN
20Priya Nair 51 seconds
21Sorry, who am I talking talking to? I
22Tomas Lindholm
230:580:58
24TL
25Tomas Lindholm 58 seconds
26Okay.
27Priya Nair
281:011:01
29PN
30Priya Nair 1 minute 1 second
31got the invite from Marco but I
32Priya Nair 1 minute 5 seconds
33have not met you.
34Marco Rossi
351:111:11
36MR
37Marco Rossi 1 minute 11 seconds
38Yeah.
39Tomas Lindholm
401:151:15
41TL
42Tomas Lindholm 1 minute 15 seconds
43I mean, tomas Lindholm, solution architect. I do the part
44Tomas Lindholm 1 minute 23 seconds
45where we find out whether what Marco has
46Marco Rossi
471:291:29
48MR
49Marco Rossi 1 minute 29 seconds
50True.
51Tomas Lindholm
521:311:31
53TL
54Tomas Lindholm 1 minute 31 seconds
55promised is possible.
56Priya Nair
571:381:38
58PN
59Priya Nair 1 minute 38 seconds
60Good. I have questions for...
61Tomas Lindholm
621:421:42
63TL
64Tomas Lindholm 1 minute 42 seconds
65Yes.
66Priya Nair
671:441:44
68PN
69Priya Nair 1 minute 44 seconds
70that person.
71Marco Rossi
721:511:51
73MR
74Marco Rossi 1 minute 51 seconds
75I did warn you.
76Tomas Lindholm
771:571:57
78TL
79Tomas Lindholm 1 minute 57 seconds
80Let us
81Lena Fischer
822:002:00
83LF
84Lena Fischer 2 minutes
85Yeah, yeah.
86Tomas Lindholm
872:042:04
88TL
89Tomas Lindholm 2 minutes 4 seconds
90start with the ERP.
91Priya Nair
922:082:08
93PN
94Priya Nair 2 minutes 8 seconds
95SAP. ECC six,
96Lena Fischer
972:122:12
98LF
99Lena Fischer 2 minutes 12 seconds
100Understood.
101Priya Nair
1022:132:13
103PN
104Priya Nair 2 minutes 13 seconds
105point zero.
106Tomas Lindholm
1072:202:20
108TL
109Tomas Lindholm 2 minutes 20 seconds
110Fair enough.
111Tomas Lindholm
1122:222:22
113TL
114Tomas Lindholm 2 minutes 22 seconds
115Not S/4.
116Priya Nair
1172:292:29
118PN
119Priya Nair 2 minutes 29 seconds
120No, and I want to be clear about that
121Priya Nair 2 minutes 36 seconds
122now rather than in
123Priya Nair 2 minutes 43 seconds
124month three, you,
125Tomas Lindholm
1262:492:49
127TL
128Tomas Lindholm 2 minutes 49 seconds
129True.
130Priya Nair
1312:502:50
132PN
133Priya Nair 2 minutes 50 seconds
134know because every vendor assumes. There is no,
135Priya Nair 2 minutes 57 seconds
136Sorry, go ahead.
137Priya Nair 3 minutes 1 second
138S/4 migration the roadmap. There is a slide somewhere
139Priya Nair 3 minutes 9 seconds
140that says 2029 and but...
141Priya Nair 3 minutes 12 seconds
142not plan around it.
143Tomas Lindholm
1443:153:15
145TL
146Tomas Lindholm 3 minutes 15 seconds
147Okay, yeah.
148Tomas Lindholm
1493:173:17
150TL
151Tomas Lindholm 3 minutes 17 seconds
152ECC is fine.
153Marco Rossi
1543:213:21
155MR
156Marco Rossi 3 minutes 21 seconds
157Right.
158Tomas Lindholm
1593:243:24
160TL
161Tomas Lindholm 3 minutes 24 seconds
162Most of our retail base is on it.
163Priya Nair
1643:313:31
165PN
166Priya Nair 3 minutes 31 seconds
167Then you are the first...
168Marco Rossi
1693:363:36
170MR
171Marco Rossi 3 minutes 36 seconds
172Yeah.
173Priya Nair
1743:393:39
175PN
176Priya Nair 3 minutes 39 seconds
177who has said that without pausing.
178Tomas Lindholm
1793:423:42
180TL
181Tomas Lindholm 3 minutes 42 seconds
182How do we get data out?
183Marco Rossi
1843:453:45
185MR
186Marco Rossi 3 minutes 45 seconds
187Mm, okay.
188Priya Nair
1893:473:47
190PN
191Priya Nair 3 minutes 47 seconds
192Nightly batch. There
193Priya Nair 3 minutes 50 seconds
194is an extract that runs at two in the morning
195Priya Nair 3 minutes 56 seconds
196and produces master so the...
197Lena Fischer
1984:014:01
199LF
200Lena Fischer 4 minutes 1 second
201Yeah.
202Priya Nair
2034:054:05
204PN
205Priya Nair 4 minutes 5 seconds
206That is the mechanism, and it is the only mechanism.
207Lena Fischer
2084:124:12
209LF
210Lena Fischer 4 minutes 12 seconds
211Sure.
212Tomas Lindholm
2134:154:15
214TL
215Tomas Lindholm 4 minutes 15 seconds
216No real-time interface.
217Priya Nair
2184:204:20
219PN
220Priya Nair 4 minutes 20 seconds
221No, and there will not be one for this
222Priya Nair 4 minutes 26 seconds
223project. Building one is a separate business so...
224Priya Nair 4 minutes 32 seconds
225does not
226Tomas Lindholm
2274:364:36
228TL
229Tomas Lindholm 4 minutes 36 seconds
230Mm, okay.
231Priya Nair
2324:374:37
233PN
234Priya Nair 4 minutes 37 seconds
235have the people.
236Marco Rossi
2374:424:42
238MR
239Marco Rossi 4 minutes 42 seconds
240Okay, yeah.
241Tomas Lindholm
2424:444:44
243TL
244Tomas Lindholm 4 minutes 44 seconds
245Understood. For daily replenishmentt a nightly...
246Tomas Lindholm 4 minutes 49 seconds
247batch is workable.
248Marco Rossi
2494:564:56
250MR
251Marco Rossi 4 minutes 56 seconds
252Yeah.
253Priya Nair
2544:584:58
255PN
256Priya Nair 4 minutes 58 seconds
257Then we agree.
258Tomas Lindholm
2595:015:01
260TL
261Tomas Lindholm 5 minutes 1 second
262Distribution centres.
263Marco Rossi
2645:065:06
265MR
266Marco Rossi 5 minutes 6 seconds
267Got it.
268Priya Nair
2695:105:10
270PN
271Priya Nair 5 minutes 10 seconds
272Two. DC-1 and DC-2.
273Tomas Lindholm
2745:175:17
275TL
276Tomas Lindholm 5 minutes 17 seconds
277Same setup?
278Priya Nair
2795:205:20
280PN
281Priya Nair 5 minutes 20 seconds
282No, and this is the thing so...
283Lena Fischer
2845:285:28
285LF
286Lena Fischer 5 minutes 28 seconds
287Okay, yeah.
288Priya Nair
2895:295:29
290PN
291Priya Nair 5 minutes 29 seconds
292migrated onto...
293Tomas Lindholm
2945:335:33
295TL
296Tomas Lindholm 5 minutes 33 seconds
297Sure.
298Priya Nair
2995:375:37
300PN
301Priya Nair 5 minutes 37 seconds
302current middleware two years ago. DC-2 was
303Tomas Lindholm
3045:445:44
305TL
306Tomas Lindholm 5 minutes 44 seconds
307Mm, okay.
308Priya Nair
3095:485:48
310PN
311Priya Nair 5 minutes 48 seconds
312not, because it was
313Priya Nair 5 minutes 54 seconds
314supposed to be closing.
315Lena Fischer
3166:016:01
317LF
318Lena Fischer 6 minutes 1 second
319It did not not close.
320Priya Nair
3216:066:06
322PN
323Priya Nair 6 minutes 6 seconds
324It did did not close. So DC-2 runs on a version that is out of
325Priya Nair 6 minutes 17 seconds
326support, and the integration integration fails. Not constantly. Maybe every couple of weeks. And when it,
327Priya Nair 6 minutes 29 seconds
328fails it fails silently, which is worse than failing loudly.
329Lena Fischer
3306:366:36
331LF
332Lena Fischer 6 minutes 36 seconds
333Yeah.
334Tomas Lindholm
3356:406:40
336TL
337Tomas Lindholm 6 minutes 40 seconds
338Silently meaning no error?
339Priya Nair
3406:476:47
341PN
342Priya Nair 6 minutes 47 seconds
343Meaning the job reports success and moves nothing. We find out when somebody notices the numbers are yesterday's.
344Tomas Lindholm
3456:596:59
346TL
347Tomas Lindholm 6 minutes 59 seconds
348How do you find out today?
349Priya Nair
3507:057:05
351PN
352Priya Nair 7 minutes 5 seconds
353It's somewhere here.
354Priya Nair 7 minutes 16 seconds
355A person looks.
356Tomas Lindholm
3577:217:21
358TL
359Tomas Lindholm 7 minutes 21 seconds
360Yeah, yeah.
361Tomas Lindholm
3627:237:23
363TL
364Tomas Lindholm 7 minutes 23 seconds
365Right.
366Priya Nair
3677:287:28
368PN
369Priya Nair 7 minutes 28 seconds
370I have asked for for budget to upgrade three times. There has with the...
371Marco Rossi
3727:377:37
373MR
374Marco Rossi 7 minutes 37 seconds
375Mm.
376Priya Nair
3777:407:40
378PN
379Priya Nair 7 minutes 40 seconds
380nothing important depended on it.
381Marco Rossi
3827:437:43
383MR
384Marco Rossi 7 minutes 43 seconds
385Mm, okay.
386Lena Fischer
3877:477:47
388LF
389Lena Fischer 7 minutes 47 seconds
390Well, and now something will.
391Tomas Lindholm
3927:507:50
393TL
394Tomas Lindholm 7 minutes 50 seconds
395Yeah.
396Priya Nair
3977:527:52
398PN
399Priya Nair 7 minutes 52 seconds
400Now something will, which is why,
401Tomas Lindholm
4027:597:59
403TL
404Tomas Lindholm 7 minutes 59 seconds
405Yeah.
406Priya Nair
4078:008:00
408PN
409Priya Nair 8 minutes
410I am telling him rather than complaining about it.
411Tomas Lindholm
4128:068:06
413TL
414Tomas Lindholm 8 minutes 6 seconds
415Then it goes in the
416Tomas Lindholm 8 minutes 11 seconds
417assessment as a named risk and we design monitoring around it from day one. I would...
418Tomas Lindholm 8 minutes 23 seconds
419Okay so.
420Tomas Lindholm 8 minutes 25 seconds
421rather build assuming it fails than discover it.
422Priya Nair
4238:338:33
424PN
425Priya Nair 8 minutes 33 seconds
426That is the correct answer.
427Tomas Lindholm
4288:368:36
429TL
430Tomas Lindholm 8 minutes 36 seconds
431Mm-hm.
432Tomas Lindholm
4338:388:38
434TL
435Tomas Lindholm 8 minutes 38 seconds
436Master data. Honestly, how bad?
437Priya Nair
4388:448:44
439PN
440Priya Nair 8 minutes 44 seconds
441True.
442Priya Nair
4438:478:47
444PN
445Priya Nair 8 minutes 47 seconds
446Product master is average. Store on the...
447Priya Nair 8 minutes 55 seconds
448of the range, I would guess a third but I have not measured. Shelf life is worse...
449Lena Fischer
4509:059:05
451LF
452Lena Fischer 9 minutes 5 seconds
453Okay, yeah.
454Priya Nair
4559:099:09
456PN
457Priya Nair 9 minutes 9 seconds
458than that.
459Tomas Lindholm
4609:149:14
461TL
462Tomas Lindholm 9 minutes 14 seconds
463Mm.
464Tomas Lindholm
4659:169:16
466TL
467Tomas Lindholm 9 minutes 16 seconds
468How much worse.
469Priya Nair
4709:219:21
471PN
472Priya Nair 9 minutes 21 seconds
473you know Populated for maybe half, and wrong for
474Priya Nair 9 minutes 27 seconds
475some of what is populated, because nobody has owned that
476Priya Nair 9 minutes 33 seconds
477field since was created.
478Tomas Lindholm
4799:399:39
480TL
481Tomas Lindholm 9 minutes 39 seconds
482Yeah.
483Marco Rossi
4849:409:40
485MR
486Marco Rossi 9 minutes 40 seconds
487Yeah.
488Marco Rossi 9 minutes 42 seconds
489Shelf life
490Marco Rossi 9 minutes 46 seconds
491is central to the fresh case.
492Priya Nair
4939:529:52
494PN
495Priya Nair 9 minutes 52 seconds
496I know. That is why I
497Priya Nair 9 minutes 55 seconds
498am saying,
499Priya Nair 10 minutes
500it in April.
501Tomas Lindholm
50210:0510:05
503TL
504Tomas Lindholm 10 minutes 5 seconds
505Is remaining shelf life stored
506Priya Nair
50710:0810:08
508PN
509Priya Nair 10 minutes 8 seconds
510Yeah.
511Tomas Lindholm
51210:1110:11
513TL
514Tomas Lindholm 10 minutes 11 seconds
515Sorry, go ahead.
516Tomas Lindholm 10 minutes 14 seconds
517anywhere? As opposed to total.
518Priya Nair
51910:2110:21
520PN
521Priya Nair 10 minutes 21 seconds
522What do you mean by...
523Priya Nair 10 minutes 26 seconds
524So...
525Priya Nair 10 minutes 28 seconds
526remaining.
527Tomas Lindholm
52810:3310:33
529TL
530Tomas Lindholm 10 minutes 33 seconds
531Yeah, yeah.
532Tomas Lindholm
53310:3510:35
534TL
535Tomas Lindholm 10 minutes 35 seconds
536Days of life left at the moment you place
537Tomas Lindholm 10 minutes 42 seconds
538an order.
539Lena Fischer
54010:4910:49
541LF
542Lena Fischer 10 minutes 49 seconds
543Mm-hm.
544Priya Nair
54510:5210:52
546PN
547Priya Nair 10 minutes 52 seconds
548Then no. We store total on the article. What is I mean...
549Priya Nair 10 minutes 59 seconds
550warehouse system.
551Lena Fischer
55211:0311:03
553LF
554Lena Fischer 11 minutes 3 seconds
555Of course.
556Tomas Lindholm
55711:0411:04
558TL
559Tomas Lindholm 11 minutes 4 seconds
560Can we get at that?
561Priya Nair
56211:1111:11
563PN
564Priya Nair 11 minutes 11 seconds
565Okay, yeah.
566Priya Nair
56711:1511:15
568PN
569Priya Nair 11 minutes 15 seconds
570I do not know. but...
571Tomas Lindholm
57211:1811:18
573TL
574Tomas Lindholm 11 minutes 18 seconds
575Can you find out?
576Priya Nair
57711:2211:22
578PN
579Priya Nair 11 minutes 22 seconds
580I can ask.
581Tomas Lindholm
58211:2811:28
583TL
584Tomas Lindholm 11 minutes 28 seconds
585Please, right because it changes the design.
586Priya Nair
58711:3311:33
588PN
589Priya Nair 11 minutes 33 seconds
590Noted.
591Lena Fischer
59211:3811:38
593LF
594Lena Fischer 11 minutes 38 seconds
595Okay, yeah.
596Lena Fischer
59711:3911:39
598LF
599Lena Fischer 11 minutes 39 seconds
600Yeah.
601Lena Fischer 11 minutes 41 seconds
602How long does an assessment like this take to write up?
603Tomas Lindholm
60411:4711:47
605TL
606Tomas Lindholm 11 minutes 47 seconds
607You will have it in two weeks. It will say ECC is fine,
608Marco Rossi
60911:5311:53
610MR
611Marco Rossi 11 minutes 53 seconds
612Yes.
613Tomas Lindholm
61411:5711:57
615TL
616Tomas Lindholm 11 minutes 57 seconds
617the batch is workable, DC-2 is a named,
618Tomas Lindholm 12 minutes 4 seconds
619risk, and and master data needs a cleansing workstream that somebody at Acme has to...
620Lena Fischer
62112:1212:12
622LF
623Lena Fischer 12 minutes 12 seconds
624Mm-hm.
625Tomas Lindholm
62612:1512:15
627TL
628Tomas Lindholm 12 minutes 15 seconds
629own.
630Priya Nair
63112:1912:19
632PN
633Priya Nair 12 minutes 19 seconds
634That will be me.
635Lena Fischer
63612:2612:26
637LF
638Lena Fischer 12 minutes 26 seconds
639Yeah so, we will discuss that.
640Priya Nair
64112:2912:29
642PN
643Priya Nair 12 minutes 29 seconds
644It will be me.